Full Job Description
About Norfolk and Suffolk NHS Foundation Trust
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s, and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want our workforce to reflect the diversity of our communities. We welcome applications from all individuals with the relevant qualifications, skills, knowledge, and experience.
Please note that NSFT uses tools to screen any applications generated by Artificial Intelligence.
Job Overview
Clinical Team Administrator – NHS Norfolk & Waveney Talking Therapies
Do you have excellent communication skills and a keen eye for detail? Can you manage multiple priorities while maintaining confidentiality? Norfolk & Waveney Talking Therapies are looking for a professional, conscientious, calm, and confident individual to join as a Clinical Team Administrator.
This role involves supporting the Clinical Team by working closely with professionals and the public, using electronic patient systems, handling referrals, making phone calls, updating records, and providing general admin support.
Main Duties of the Job
- Previous administration experience is essential
- Full training will be provided
- Strong communication, prioritisation, and IT skills are required
- Must be flexible and able to adapt to service needs
- Ability to work independently, meet deadlines, and maintain confidentiality
Essential Criteria
- Proficiency in ICT applications and Microsoft Office
- Experience in a busy office environment
- Ability to take and process referrals via phone and online
- Confident, polite, and professional manner when dealing with internal and external customers
- Strong interpersonal and customer service skills with a commitment to confidentiality
Working for Our Organisation
At NSFT we pride ourselves on being a welcoming, talented, friendly, and supportive team. We share experiences, learn from each other, and ensure our staff feel valued.
We face challenges as a Trust but have ambitious goals, exciting transformation projects, and strong leadership to support our staff.
Why Norfolk and Suffolk?
The region offers beautiful coastlines, the Broads National Park, easy access to London, and an international airport in Norwich. Towns and villages are full of history, independent cafes, theatres, and affordable housing.
Person Specification
Qualifications
- NVQ 3 in Business Administration or equivalent
- NVQ 2 in Customer Services or equivalent
- Desirable: Knowledge of Trust electronic records systems
Experience
- Knowledge of a wide range of administrative procedures and systems
- Ability to work independently with minimal supervision
Knowledge
- Strong working knowledge of Microsoft Office or equivalent
- Desirable: Knowledge of NHS policies and procedures
Other
- Ability to work flexibly across a range of sites and offices
Your Application
We provide application materials in alternative formats on request. Contact recruitment@nsft.nhs.uk if needed.
If you use Hotmail, MSN, or Yahoo email, please check your junk folder regularly, as communications may be diverted there.
Equal Opportunities
The Trust values diversity, promotes dignity and respect, and welcomes applicants from all backgrounds. We are part of the Disability Confident Employer Guaranteed Interview Scheme, meaning all disabled applicants who meet essential criteria will be offered an interview.
Disclosure and Barring Service Check
This role may require a Disclosure and Barring Service (DBS) check, including access to any criminal records.
