Full Job Description
Role: Delivery Centre Support Worker
Salary: £24,404 – £25,183 per annum (Grade 4)
Location: Fylde and Wyre District
Contract: Permanent, Full-time
Sponsorship: This role is not open to international sponsorship
About the Role
The Children and Family Wellbeing Service (CFW) is offering exciting opportunities to join our team as a Delivery Centre Support Worker in the Fylde and Wyre district. This is a rewarding role supporting children, young people, and families across Lancashire. We work with children and young people aged 0 to 19, and up to 25 for those with special educational needs and disabilities.
As a Delivery Centre Support Worker, you will be the first point of contact for families and young people accessing our Family Hubs and centres, as well as for our multi-agency partners. You will play an important role in ensuring our centres are welcoming, well maintained, and supportive environments for the community.
Key Responsibilities
- Act as the first point of contact for children, young people, families, and partner organisations
- Provide a welcoming environment in our Family Hubs and centres
- Handle enquiries, calls, room booking requests, and group work referrals
- Manage waiting lists and maintain accurate records on our Early Help Management Information system
- Use a range of IT systems, including Microsoft Office
- Work with the Neighbourhood and Community team to prepare rooms for meetings, courses, and groups
- Report and liaise on facilities issues with the maintenance team where necessary
- Support colleagues and contribute to the smooth running of centres across the district
Training and Development
The successful candidate will receive a full induction and training package. We pride ourselves on offering ongoing professional development and opportunities for progression within the Children and Family Wellbeing Service.
Requirements
- Good IT knowledge and the ability to use multiple computer systems
- Strong organisational and communication skills
- Enthusiastic and welcoming approach to working with families and young people
- Ability to work flexibly across different centres within the district
Additional Information
- Car user: Desirable, as travel across the Chorley district may be required
- DBS check: Required
- DCCR: Applies (Disqualification for Caring for Children Regulations)
- Closing date: 23:59, Friday 19 September 2025
How to Apply
Please ensure you upload and attach a supporting statement with your application, clearly showing how you meet the role criteria. Applications without this may not be shortlisted.
For more information, please contact:
Sharon Lee-John
Community Senior Family Support Worker
Fylde and Wyre District
Children and Family Wellbeing Service (Early Help)
Lancashire County Council
Tel: 01253 741512
Email: Sharon.Lee-John@lancashire.gov.uk
Website: www.lancashire.gov.uk
Important Notes
- The role is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful, you will need to apply for a disclosure with the Disclosure and Barring Service (DBS).
- Lancashire County Council does not hold a sponsorship licence and can only consider applications from candidates legally entitled to work in the UK.
- We reserve the right to close this vacancy early if sufficient applications are received.
In return, Lancashire County Council offers a range of employee benefits, which can be found on our website.
